Payments and Returns

Payments

I prefer payment by Paypal as then we are both protected and I don’t have the responsibility of knowing your bank details.  I can also send you a Paypal Invoice, or you can send a cheque.  Remember I will wait for your cheque ( which must be drawn on a UK Bank) to clear.  This could take up to 10 days.

If in doubt about ordering custom-made,  do contact me – I am quite prepared to make some items ‘ on spec’ and give you first option. This method seems to work out well – you can see what you are getting and if you do not like it, someone else hopefully will – no obligation for you to purchase.  I’m happy to take a deposit and reserve an item for you  if you wish, and discuss payment in  installments.

Please feel free to  contact me with any and all queries before ordering.

Do check my measurements page carefully before ordering. I undertake to make custom items to fit – using my tailor’s dummy – but  must have correct measurements!

Overseas buyers:
Please contact me before purchasing and I will confirm postage costs to you – some of my items are heavy and I only send by Airsure which can make postage costs pretty high!

Remember also that there  may be  customs duties in your own country and paying these, plus any associated collection fees is your responsibility.  I mention this because I have been caught out by this when buying from other countries.


Returns Policy.

Classic Costume complies with the UK Distance Selling Regulations. This means:

Returns are accepted within 7 days of delivery, and items should be in undamaged and unworn condition. Returned items should be sent to:

Classic Costume, 21 North Road East, Plymouth, Devon PL4 6AS,UK.
A refund will then be made within 7 working days using your original payment method.
Postage and packaging costs cannot be refunded, and the buyer is responsible for secure return postage.